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Solved: one user does not get any confirmation email – Zoom Community

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Network with other Zoom users, and share your own product and industry insights. Get documentation on deploying, managing, and using the Zoom platform. What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. I tried adding a new user, and she did not receive the confirmation email, so she couldn’t register and get past the pending status. I opened the account on her personal Gmail account, and it worked just fine!

I checked the message trace on my mail provider Office , and no mails were received on this account from zoom. Go to Solution. View solution in original post. I’ve administered systems for two decades and I still find mismatches this way 1 in times.

Do the Zoom invitations from your organization for-sure come from zoom. If worst comes to the worst, you can ask Zoom Support to check the no-reply bounce list. I believe they have a way to check this. To eliminate typo, I usually copy paste the address from the mail management site.

The user cannot sign in to zoom by herself and get my license. She must answer the confirmation mail. I always get very prompt answers from Zoom Support. How are you trying? Having the user self sign-up may not get her a license, but it might be a good test on whether she can receive emails from Zoom using a different workflow – even if it is on an un-licensed account initially just as a test.

Have you checked your spam filters or quarantine in Office , or do you have any third-party mail routing prior to Office ? I cannot remember whether un-admitted emails still show up in a message trace like you have tried. Not sure why this user’s profile would be acting differently to anyone else’s, though, but maybe it’s worth a shot. Spam filters are OK. Message trace is showing spam mails too, AND the rule that got it, as I said, no mail showed in the trace.

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Showing results for. Search instead for. Did you mean:. Zoom Products Meetings one user does not get any confirmation email. Go to solution. Geoedge Observer. Hi all I am managing a large corporate meeting account. I tried sending to a different alias, it didn’t work. In response to Geoedge. All forum topics Previous Topic Next Topic. Rupert Collaborator. Hi Geoedge Is this user on the same email domain as other, working, users?

Has this users email ever existed in Zoom before? If this is a new user to your organization altogether, are they receiving any external email? What happens is they try a self sign-up in Zoom? In response to Rupert.

Thank you for answering. Yes it is an active user, she get and send emails constantly. She must answer the confirmation mail and yes, the zoom confirmation comes from no-reply zoom.

I am considering asking zoom support, though they don’t make it easy. Hi Geoedge I always get very prompt answers from Zoom Support. I opened a ticket at Zoom’s support, hoping they would find the error.

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Why have I not received my Zoom confirmation email yet? – Information Technology

Ensure that you follow a professional format throughout. The meeting invitation will источник accepted if you click the Yes to accept button on the email. The Invitations tab and the Registration tab for webinars and meetings are accessed as follows. Go to the Meetings zoom no confirmation email Webinars page in the menu. The user cannot sign in to zoom cobfirmation herself and get my license.


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Feb 11,  · If an email fails to send to a Zoom user once (including if the user marks it as spam, or it is filtered into their spam folder for any reason–this counts as a failure), Zoom blocks emails to the user for 7 days to avoid more failures. In . May 11,  · In the Zoom web portal, click Send Now. In the confirmation email that was sent to your new address, click Confirm Change. Once you confirm the change with your new email, the Zoom web portal will open and prompt you to enter a new password as a security precaution. Zoom Community Join the K+ other members in the Zoom Community! Question. I haven’t been receiving any verification emails from zoom when I try to make an account. I’ve checked everywhere (my junk, inbox etc) and I can’t find it. Any help is very appreciated. 2 comments. % Upvoted. This thread is archived. New comments cannot be posted and votes cannot be cast. Sort by: best.


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