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I’m an Independent Advisor and a Microsoft user like you. Sometimes, Zoom updates can cause file issues. The file appears to download, but when I try to run the. Details required :. However, as is the case with any technological switch, people are finding that they can have a number of issues with it.
 
 

 

– Installing Zoom (Windows) | University Information Services | Georgetown University

 

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In reply to crionsynx’s post on May 1, The file appears to download, but when I try to run the. Thanks for the suggestion. In reply to AbusheGabisa’s post on May 1, On a mobile device, move to an area with a better connection to see if this helps. On PCs, stick with a wired Ethernet connection, if possible.

Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the upload speed around 1Mbps and the download speed around Kbps.

You can always check your current speeds with a quick internet speed test. If the speeds are undesirable, repeat Solution 1. Also, you can check out our tips on how to increase internet speed. To access these options, click the cog icon Settings on the main screen of the Zoom desktop app, or click the arrow icon within the video camera icon during a call and then select Video Settings on the pop-up menu.

Sharing your screen is an important part of many Zoom calls. Sharing your screen takes up a lot of bandwidth. Use a wired connection, if available, for the best performance. Your meeting will then start with only audio, freeing up bandwidth. Your video will not be automatically turned on. When sharing your screen, the viewer can request remote control to help you troubleshoot or explain a process more clearly. This tool is listed as Request Remote Control under View Options and can be accessed at any time while sharing the screen.

Chances are, the sharer host is not agreeing to the request for remote control. A notification will pop up on their screen, and they must choose Allow to enable remote control. The sharer host may be interrupting the process. Technically, the person sharing their screen can stop the remote control at any time by clicking their mouse. Always leave the host computer alone while the viewer client assumes remote control.

You could be on the wrong device. Another common problem is not being able to receive email messages from Zoom. This can include notifications and activation emails. These can take up to 30 minutes to arrive and may take longer. Emails will come from no-reply zoom. Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while.

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Kind Regards, Marrion Y. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.

In reply to HaleyBrunner’s post on April 4, Hi HaleyBrunner , Thank you for the response.

 
 

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